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Frequently Asked Questions - Jersey Assurance
You'll be able to find the answer to most of your questions below, if not, please check out the Jersey Assurance Terms and Conditions. To file a claim for our Jersey Assurance program, please fill out the form here.
- What does Jersey Assurance cover?
- Jersey Assurance protects you when the player whose jersey you purchased switches teams
- How much does Jersey Assurance cost?
- It's completely free, we'll also pay for return shipping of the covered jersey
- How long does Jersey Assurance last?
- In most cases, your jersey is covered under Jersey Assurance for 90 days following your purchase from us. However, if you purchase your NBA jersey from www.fanatics.com, www.store.NBA.com or the NBA Flagship Store at 545 5th Avenue in New York, New York using your valid American Express payment card, your jersey is covered under jersey assurance for 360 days following your date of purchase from such location. For player movement claims, you have 14 days to file a claim after the movement is officially announced by the team or league. In addition, if you placed your order using your valid FanCash Rewards Card you are covered for one-hundred and eighty (180) days after your Covered Jersey was purchased.
- What kind of player-movement is covered?
- Jersey Assurance covers player movement as a result of trades and free agent signings
- What is not covered?
- Jersey Assurance does not cover the following:
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- Players not part of a pro teams active roster
- Players who no longer play for a team because they were cut, retired, suspended, injured, incarcerated or any other reason
- When a players number, name, or role changes, but they have not switched teams
- When a team's jersey changes (e.g. change in manufacturer, city, logo, team name, design, etc)
- Autographed jerseys
- Any other apparel items that are not jerseys (e.g. tees, fleece, caps)
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- Do I need to register my jersey?
- There is an information form included in your post-purchase email for the purposes of improving our program that we'd like you to participate in but this is not required. All eligible jerseys are covered under our Jersey Assurance Plan will be honored under eligible circumstances.
- What can I get as a replacement?
- Fanatics will replace your jersey with any player from the original team you purchased or with the new team jersey of the player who moved, for FREE!
- For Example: When Paul George was traded from the Indiana Pacers to the Oklahoma City Thunder and you qualify for Jersey Assurance you can get a replacement jersey of a player on the Pacers or a Paul George on the Oklahoma City Thunder. The new jersey will be the exact same type of jersey. Thus, if you originally ordered a women's adidas replica jersey, the jersey you'd receive would also be a women's adidas replica jersey.
- Can I upgrade my replacement to a nicer jersey?
- Upgrades are allowed. While filing your claim with our Customer Service Athlete let them know you're interested in upgrading. You will pay the difference between the original retail prices of the jerseys
- What do I do with my old jersey?
- You'll have to send your jersey back to us. Our friendly customer support team will send you a pre-paid return label after you file a claim in our help center. IMPORTANT: You cannot use the return label that came in your original package for any Jersey Assurance claims.
- Where do I find information about player movement?
- Fanatics will only recognize a trade once officially announced by the team or applicable league. Our customer service athletes will be consulting the following repositories to determine eligibility:
- I need to file a claim, what do I do now?
- It's easy! Fill out some basic information on our online form found here and one of our dedicated Jersey Assurance support team members will be happy to help you get the process started. If you need to attach a photo, to ensure we are able to view your attachment, please do not send over files larger than 25MB
